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Our Quality Program/Awards

In order to fulfill our mission, Diversicare initiated a Continuous Quality Improvement (CQI) Program to better ensure quality service to its diverse residents.

The CQI program identifies and evaluates all aspects of Diversicare's care and services. This allows the residents and families to measure and realize improvement in service. The CQI process involves operations, employees, residents and their families. CQI represents a management philosophy and a way of life for all employees and residents, and empowers everyone to work together as a team to improve services.

Our CQI motto is "I Can Do It Better!"

As a result of our CQI Program, Diversicare won the prestigious Canada Award for Excellence in Quality for 2006. Recipients of this Award have to meet the National Quality Institute's rigorous quality criteria, which measures all aspects of the organization's performance from leadership and customer focus to continuous improvement.

Diversicare has continued its focus on Excellence and over the past number of years sustained and enhanced the CQI program. As a result, Diversicare has been awarded the highest level of recognition once again in 2012, The Order of Excellence Award.

This prestigious award reflects the contribution of every employee to the company’s Continuous Quality Improvement program,” stated John Carnella, President and CEO of Diversicare Canada.


The Canada Order of Excellence is awarded to organizations that have previously received the CAE Gold trophy for one of the following:

  • Excellence, Innovation and Wellness (formerly Quality and Healthy Workplace®)
  • Quality (Private and Public Sectors)
  • Healthy Workplace®
  • Education Organizations apply every three years to remain in the Canada Order of Excellence category.
The COE is the highest level of achievement that an organization can receive in Canada. His Excellency, the Right Honourable David Johnston, C.C., C.M.M., C.O.M., C.D., the Governor General of Canada, has bestowed his Patronage on the Canada Awards for Excellence program.

“This prestigious award reflects the contribution of every employee to the company’s Continuous Quality Improvement program,” stated John Carnella, President and CEO of Diversicare Canada.

The 2012 Order of Excellence award was presented to Diversicare at the Canada Awards for Excellence Summit during the Awards luncheon in November at the Westin Harbour Castle Convention Centre.

Excellence Canada is a community of organizations and individuals who are committed to excellence principles and practices in the Canadian workplace.

To know more about this organization, click on www.excellence.ca




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